GTC
General conditions of sale
Preamble
The site is published by the seller, A Global Vision SARL, whose head office is located at the following address: 95 avenue du president Wilson, 93108 Montreuil Cedex, and registered at 794 417 139 R.C.S. Bobigny.
Individual intra-community identification number of the seller: FR 35 794417139
The following provisions are intended to define the general conditions of sale on the site www.deessepadma.com
These general terms and conditions of sale ("GTC") define the contractual rights and obligations of the seller and his customer in the context of distance and electronic sales of goods and products.
The T&Cs exclusively govern the relationship between the seller and the customer.
The T&Cs express all the obligations of the parties. The customer is deemed to accept them without reservation, failing which his order will not be validated.
In case of doubt about one of the conditions of sale, the practices in force in the distance selling sector by companies whose head office is in France and the Consumer Code apply. The seller reserves the right to modify the T&Cs from time to time. The modifications will be applicable as soon as they are put online. Through the site, the seller provides the customer with a catalog or an online store accurately presenting the products sold, without the photographs having any contractual value. The products are described and presented with the greatest possible accuracy. However, in the event of errors or omissions in the presentation, the seller cannot be held liable for this fact. The products are offered while stocks last. The prices and taxes relating to the sale of the products are specified in the catalog or the online store. The seller reserves the right to modify its prices at any time by publishing them online. Only the prices in force indicated at the time of the order will apply, subject to product availability on that date. The prices are indicated in euros (excluding taxes and all taxes included) and do not take into account delivery costs, which are invoiced in addition. Delivery costs are indicated before validation of the order by the customer. The prices take into account the taxes applicable on the day of the order and any change in the rate of these taxes will be automatically passed on to the price of the products in the catalog or the online store. If one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be passed on to the selling price of the products. The total amount of the order (all taxes included) and delivery costs included, is indicated before final validation of the order form. Payment of the full price must be made when ordering. The customer has the option of completing an order form online, using an electronic form. By completing the electronic form, the customer accepts the price and the description of the products. The customer must accept by clicking in the indicated place, these general conditions of sale, for his order to be validated. The customer must give a valid e-mail address and delivery address and acknowledges by these general conditions of sale that any exchange with the seller may take place using this address. The customer will also have to choose the delivery method and validate the payment method. The seller reserves the right to block the customer's order in the event of non-payment, incorrect address or any other problem on the customer's account, until the problem is resolved This is an order with payment obligation, which means that placing the order implies payment by the customer. The customer makes the payment at the time of the final validation of the order by specifying his credit card number. The customer guarantees to the seller that he has the necessary authorizations to use this method of payment and acknowledges that the information given for this purpose constitutes proof of his consent to the sale as well as to the payment of the sums due under the command. In the event of dispute or fraudulent use of the bank card without physical use of the bank card (use of the bank card number), any person may dispute within 70 days from the date of the transaction by sending a complaint according to the following terms, so that the seller bears the costs of the sale and returns the disputed sum: By telephone from Monday to Friday, from 10 a.m. to 6 p.m. at the following number: +33 7 62 83 14 63; by email at the following address: info@deessepadma.com . Any dispute not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from all liability. The seller has implemented a procedure for checking orders and means of payment intended to reasonably guarantee it against any fraudulent use of a means of payment, including by asking the customer for identification data. In the event of refusal to authorize payment by credit card from accredited bodies or in the event of non-payment, the seller reserves the right to suspend or cancel the order and its delivery. The seller also reserves the right to refuse an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. Upon receipt of the validation of the purchase and payment by the customer, the seller sends to the latter, on the e-mail address he has specified, confirmation of receipt of the order form and a copy of the contract to print. The seller is required to send an invoice to the customer upon delivery. The customer may request that the invoice be sent to an address other than the delivery address by sending a request to this effect to customer service (see contact details below) before delivery. In case of unavailability of a product, the seller will keep the customer informed by email as soon as possible in order to cancel the order of this product and refund the related price, the rest of the order remaining firm and final . The customer can always exercise his right of withdrawal within 14 days from the time the information concerning the unavailability of the product was sent to him. For any question relating to the follow-up of an order, the customer may contact customer service at the following coordinates: By telephone from Monday to Friday, from 10 a.m. to 6 p.m. at the following number: +33 7 62 83 14 63; by email to the following address: info@deessepadma.com; by mail to 95 avenue du president Wilson, 93108 Montreuil Cedex, France. In accordance with the provisions of Law No. 2000-230 of March 13, 2000, the online provision of the buyer's bank card number and the final validation of the order constitute proof of the customer's agreement, payment of the sums due under the purchase order, signature and express acceptance of all the operations carried out Communications, orders and payments made between the customer and the seller can be proven through computerized registers, kept in the seller's computer systems under reasonable security conditions. Purchase orders and invoices are archived on a reliable and durable medium considered, in particular, as a means of proof. All the payment methods made available to the customer are listed on the seller's website. The customer guarantees to the seller that he has the necessary authorizations to use the payment method chosen by him, when placing the order. Delivery is only made after confirmation of payment by the seller's bank. In the event of late delivery, the seller will inform the customer, who may terminate the contract and request a refund within 14 days of this termination. The total refund of the product and the delivery costs, or reshipping if applicable, is then made. This termination of the contract must be sent as follows: Any denunciation not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer. If at the time of delivery, the original packaging is damaged, torn, opened, the customer must then check the condition of the products. If they have been damaged, the buyer must imperatively refuse the package and note a reservation on the delivery slip. The customer must indicate on the delivery note, and in handwritten form, any anomaly concerning the delivery. Verification of the products is considered to have been carried out once the customer, or a person authorized by him, has signed the delivery note. The customer must, where applicable, inform the seller of his reservations as follows: Any reservation not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer. Upon receipt of the complaint, the seller will assign an exchange number for the product(s) concerned and will communicate it by e-mail to the customer. In the event of a delivery error and/or non-conformity of the products with respect to the indications appearing on the order form, the customer formulates his complaint with the seller on the same day of delivery or at the latest on the first working day following delivery The complaint may be made as follows: Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer. The product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, according to the following terms: Product returned by post within 30 days from the date of delivery of the order, to the following address: A Global Vision, 5 rue Jules Guesde, 93100 Montreuil, France. Any complaint or return not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer. Any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging. Return costs are the responsibility of the customer. The seller guarantees the conformity of the products with the contract. The customer can make a request under the legal guarantee of conformity, in accordance with the provisions of articles L. 211-4 of the Consumer Code, or under the guarantee against defects in articles 1641 and following of the Civil Code . The customer has a period of 2 years from delivery of the product to implement the legal guarantee of conformity. As such, he can choose between repairing or replacing the item, under the conditions provided for in Article L. 211-9 of the Consumer Code. The customer is not required to provide proof of the existence of a lack of conformity, within 6 months (24 months from March 18, 2016, except for second-hand goods) following the date delivery of the product. The customer, if he implements the guarantee against defects provided for in articles 1641 and following of the Civil Code, may choose between the resolution of the sale or a reduction in the price, in accordance with article 1644 of the Code civilian. In case of unavailability of a product ordered, the customer will be informed by e-mail. The customer will have the possibility of canceling his order and will thus have the choice between the reimbursement of the sums paid by him within 30 days at the latest of their payment, or the exchange of the product. The customer can exercise his right of withdrawal and return of the product within 14 working days of delivery. The customer will exercise his right of withdrawal by contacting customer service: After communicating his decision to withdraw, the customer then has 14 days to return or return the goods. Any withdrawal or return not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer The customer may request an exchange or refund of the returned product, without penalty, with the exception of the return costs which remain at his expense. However, in the event of an exchange, delivery costs may again be charged to the customer. The return or exchange of the product can only be accepted for products as a whole, intact and in their original condition, in particular with complete packaging, intact and in salable condition. Certain products, due to their intrinsic quality, cannot be subject to the right of withdrawal and cannot be refunded, in particular but not exclusively, the products referred to in Article L. 121-21-8 of the Code consumption namely: - any made-to-measure product The seller must reimburse the customer for all sums paid, including delivery costs, within 14 days of the recovery of the goods or the transmission of proof of the shipment of these goods. The seller will keep in its computer systems and under reasonable security conditions proof of the transaction including the order form and the invoice. The seller guarantees his client the protection of the latter's personal data. The seller has made a declaration to this effect to the CNIL under the number ________ The customer has a right to access, modify and delete the information collected, in particular by contacting customer service for this purpose as follows: By email at the following address: info@deessepadma.com; by registered letter to the following address: A Global Vision, 95 av du president Wilson, 93108 Montreuil Cedex, France. The parties will be exonerated from their obligations, in the event that a circumstance beyond their control, constituting a case of force majeure, prevents their execution. The obligations of the parties will be suspended. The party invoking such a circumstance shall notify the other party immediately, upon its occurrence and upon its disappearance. Are considered as cases of force majeure are all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, defined as as per French case law and in particular, the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, and the shutdown of telecommunication networks. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party. If one or more stipulations of these general conditions of sale were to be declared void by application of the law, a regulation or a final decision of a French jurisdiction, the other stipulations will retain all their force and their range. The seller is established in France in a stable and sustainable manner to effectively carry out its activity, regardless, in the case of a legal entity, of the location of its registered office. Also, these T&Cs are subject to the application of French law, to the exclusion of the provisions of the Vienna Convention In the event of a dispute or complaint, the customer will first contact the seller to obtain an amicable solution. Failing an amicable agreement, the customer, if he contracts as a consumer, may initiate proceedings before the court of his choice and if he contracts as a professional, may initiate proceedings before the court of location of the seller's head officeArticle 1. Catalog or online store
Article 2. Price
Article 3. Online order
Article 4. Confirmation and payment of the order
4.1 Payment
4.2 Confirmation
Article 5.Electronic signature
Article 6. Proof of the transaction
Article 7. Method of payment
Article 8. Delivery
The products are delivered to the address indicated by the customer on the online form serving as an order form, the customer must ensure its accuracy.
Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the customer's expense.
Except in cases of force majeure, delivery takes place, depending on the method chosen by the customer, within the following deadlines: 6-15 days.8.1 Delay in delivery and termination
By telephone from Monday to Friday, from 10 a.m. to 6 p.m. to the following number: +33 7 62 83 14 63; by email to the following address: info@deessepadma.com; by mail to 95 av du president Wilson, 93108 Montreuil Cedex, France.8.2 Verification of the command
By telephone from Monday to Friday, from 10 a.m. to 6 p.m. at the following number: +33 7 62 83 14 63; by email to the following address: info@deessepadma.com; by mail to 95 av du president Wilson, 93108 Montreuil Cedex, France.8.3 Delivery error
By telephone from Monday to Friday, from 10 a.m. to 6 p.m. at the following number: +33 7 62 83 14 63; by email to the following address: info@deessepadma.com; by mail to 95 av du president Wilson, 93108 Montreuil Cedex, France.8.4 Command return
Article 9. Product warranties
9.1 Guarantee of conformity
9.2 Warranty against defects
Article 10. Unavailability of products and reimbursement
Article 11. Right of withdrawal
By telephone from Monday to Friday, from 10 a.m. to 6 p.m. at the following number: +33 7 62 83 14 63; by email to the following address: info@deessepadma.com; by mail to 95 av du president Wilson, 93108 Montreuil Cedex, France.
- any product that cannot by nature be returned
- any perishable product
- any video product
- any press product
- etc. Article 12. Data protection
Article 13. Force majeure
Article 14. Partial nullity
Article 15. Applicable law and competent jurisdiction